How are people being targeted online by scammers?

For three years in a row, online purchase scams have ranked in the top three riskiest scams targeting consumers, according to the 2019 BBB Scam Tracker Risk Report. This year, the COVID-19 pandemic has forced people to social distance and increase their online presence, putting them at further risk of being targeted by these types of scams. In response, BBB Institute launched a new research project to better understand how online purchase scams are being perpetrated, who is being targeted, the overall impact of these scams, and how we can help people avoid losing money to them. These findings provide key insights for consumers and businesses on how to safely navigate an increasingly online environment.