The Better Business Bureau Institute for Marketplace Trust today announced the winners of the 2018 BBB International Torch Awards for Ethics. These awards are presented to businesses in recognition of best practices in leadership character, and organizational ethics. Honorees will be celebrated at an awards ceremony held in conjunction with the International Assembly of Better Business Bureaus in Edmonton, Alberta, Canada on September 17, 2018.

The winners are:

  • Health Savings Associates, Encinitas, CA (category 1 – 1-10 employees)
  • Gary’s Heating and Air Conditioning, Amarillo, TX (category 2 – 11-99 employees)
  • WebPT, Phoenix, AZ (category 3 – 100-499 employees)
  • Computer Aid, Inc., Chicago, IL (category 4 – 500 or more employees) 

“This year’s winners provide proof that success in business does not happen by accident and is not accomplished through short-cuts.  It requires a commitment and dedication to ethical leadership, to fairness in the marketplace, and to honesty and trustworthiness in day-to-day operations.  Those are the very hallmarks of this year’s BBB International Torch Awards honorees,” said Melissa Trumpower, executive director of BBB Institute for Marketplace Trust.  

Winners and finalists are selected by an independent panel of judges. Businesses are evaluated against criteria including leadership commitment to ethical practices; communication of ethical practices; leadership practices to unify the organization; organizational commitment to performance management practices; organizational commitment to ethical human resource practices; and organizational commitment to the community. To be eligible for entry in the BBB International Torch Awards for Ethics, a business must first be a winner of their local BBB award program.

About the Winners

Health Savings Associates, Encinitas, CA (category 1 – 1-10 employees)

Health Savings Associates (HSA) is a dynamic San Diego insurance brokerage firm that specializes in tailored plans for business and individual benefits. Founded in 2007, HSA helps employers and consumers navigate the confusing landscape of healthcare insurance. The company attributes its growth to being ethically responsible, solution-oriented for its clients, highly knowledgeable, and focused on exemplary customer service. Health Savings Associates has built an incredible level of trust with its clients, suppliers, employees, and community. Clients are provided free educational lunch and learns that are designed and tailored to their particular needs. Employees are recognized and celebrated with monthly awards, fun excursions, birthday and holiday celebrations, as well as receive competitive wages and benefits, fair treatment, and educational training. The HSA team proudly supports, contributes to, and participates in numerous community events and donates its time, money and talents to various organizations. The company has received numerous industry awards and received the 2017 BBB Torch Award for Ethics presented by BBB serving the Pacific Southwest.

Gary’s Heating and Air Conditioning, Amarillo, TX (category 2 – 11-99 employees)

Gary's Heating and Air Conditioning, Inc. has served residents in Amarillo, Texas, and the surrounding communities for over 40 years. The company has established itself as the go-to HVAC experts not only because of their quality workmanship but also because of their excellent customer service.  The company strives to fully satisfy the needs of its customers offering a 100% satisfaction guarantee on all work. If the customer isn’t satisfied, Gary’s fix the problem or it’s free. Customers are also provided a Straight Forward Pricing Guide® when the technician enters the home so that there are no surprises about product pricing. Gary’s values its employees, striving to hire the best from the very beginning. Each technician is drug tested and background checked to ensure the safety of the customer and their home. Technicians receive on-going training to stay up-to-date on new laws, codes and emerging technologies in the HVAC industry. Employees enjoy performance bonuses and recognition for displaying ethical behavior, going above and beyond for their customers, and personal accomplishments. From providing free service to the elderly, to giving to those in need, Gary’s Heating and Air Conditioning is committed to giving back to the community. The company is also the winner of the 2017 BBB Torch Awards for Ethics presented by BBB Serving the Texas Panhandle.

WebPT, Phoenix, AZ (category 3 – 100-499 employees)

With 30% market share, WebPT is the leading rehab therapy platform for enhancing patient care and fueling business growth. Serving more than 83,000 rehab therapists, it provides cloud-based documentation, billing, outcomes tracking, patient engagement, and practice management software. WebPT’s mission is rooted in serving a deeper purpose – and that philosophy revolves around its people-first culture. In fact, the WebPT team follows the tenets of conscious leadership, which encompasses leading with intention and giving all stakeholders  – employees, vendors, partners, customers – a voice in shaping the future of the company. At WebPT, customers are highly valued and that’s a key reason why they have been able to main a 99% retention rate since launching in 2008. Employees also enjoy a casual and collaborative work environment, competitive benefits, and fun perks. Even as the company has grown, it has maintained a “flat” organization, preventing hierarchy from getting in the way of communication or collaboration. Employees are empowered to share feedback and ideas at all levels – regardless of department or title. The company is committed to hiring the right people, and believes strongly in promoting from within, providing training, personal and professional development, and advancement to those who want it. It’s this commitment to culture, its people and serving a deeper purpose that has earned WebPT numerous honors for its contributions in healthcare, technology and the community. They are the winner of the 2017 BBB Torch Awards for Ethics presented by BBB serving the Pacific Southwest.

Computer Aid, Inc., Chicago, IL (category 4 – 500 or more employees)

Founded in 1981, Computer Aid, Inc. (CAI) is a leader in consulting, technology, and outsourcing services. CAI lives out its mission everyday:  to provide industry-leading IT Services and an incredible workforce for its associates, while making an impact on the community. CAI methodologies, collective performance, and ability to meet the needs of their customers year in and year out, is what makes the company unique. CAI is committed to building a culture of continued learning, support and personal development for its employees. Their management team focuses on providing associates with opportunities for advancement while promoting a healthy work-life balance. Numerous training and development resources are made available and wellness initiatives are popular amongst employees, such as their lunchtime Yoga classes. The company’s Associate Engagement Program focuses on improving engagement, increasing loyalty and commitment to both CAI and the customer, and it lets employees know they are valued and appreciated. A shared sense of charitable support and community engagement is persistent throughout CAI – whether it’s starting a private school for low income families, planting community gardens, adopting families in need for Christmas, or participating in a number of charitable organizations – the company feels a sense of belonging in the community. CAI is also the recipient of the 2017 BBB Torch Awards for Ethics present by BBB of Chicago and Northern Illinois.

Four additional businesses were name finalists in the competition.  They are:

  • FirstCapital Bank of Texas, an independent community bank located in Midland, TX, for making the company a unique place to work, a special experience for its customers and a being a passionate contributor to the community.
  • Jackson Design and Remodeling, an award-winning design build remodeling firm located in San Diego, CA, for its best in class customer service, providing quality workmanship,  and maintaining a collaborative and supportive work environment for all its employees.
  • Safety NET, LLC, a CPR/First Aid Training company, located in New Albany, IN for providing excellent customer service and a positive training environment for its clients.
  • Slow Clap Production, a creative video production company located in San Francisco, CA for its exceptional hiring practices and dedication to company growth and improvement.